The Official Account provides more advanced client management and communication functions, effectively assisting businesses to reach more potential customers and increasing customer response and conversion rates to a larger extent. To satisfy the needs of medium to large-scaled businesses, WhatsApp has released the higher-tier “ WhatsApp Official Account“.

You may have experienced problems using WhatsApp Business that would significantly lower your working efficiency, such as being unable to share a business account among a few users, or having to manually copy, paste and edit every personal message. After that, you can embark on your conversational customer experience journey! What is WhatsApp Business API / WhatsApp Official Account? Enterprises only have to download the application to switch their accounts to a business account. So, how much does WhatsApp Business charge? WhatsApp Business is completely free. As this version of WhatsApp is created for business uses, managers could set up their own business profiles, provide basic information about their companies, and utilise functions such as adding client tags and setting up automatic replies based on keyword inputs.Īlso, WhatsApp Business supports Dual WhatsApp, which allows simultaneous uses of both versions of WhatsApp (personal and business accounts) in the same device so you can follow up with your work any time. What is WhatsApp Business?Īs its name suggests, WhatsApp Business is made specifically for businesses to manage their client database and engage with customers. If you are currently running an online business and want to expand your trade with WhatsApp Business, this article is for you! Here we will share its functions, usage, and installing steps. In 2018, WhatsApp Business, a free application for small-scale enterprises was released. The WhatsApp commonly known to us is the personal version, used for sending messages, photos, videos or doing voice or video calls with friends and family. The most widely-used instant messaging client, WhatsApp, has over 2 billion users and has become the main messaging application used in more than 130 countries or regions, exceeding Facebook Messenger.

What is the whatsapp business account